Política de envío

Shipping Policy

At BestPetUno, we work to get your order to you as quickly and safely as possible.

Processing and Shipping Times
Orders are processed before shipment. Estimated delivery time is typically 10–20 days, depending on the destination, product availability, carrier, and other circumstances outside our control.

Order Tracking
When tracking information is available, it will be provided so you can follow the progress of your order.

Delays
Delivery dates are estimates and are not guaranteed. Delays may occasionally occur due to carriers, customs, holidays, weather conditions, or other circumstances beyond our control.

Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information. If you notice an error in your address, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or shipped.

Lost or Damaged Orders
If your order arrives damaged, incorrect, or appears to be lost in transit, please contact us so we can review the situation and determine the appropriate solution.

Contact Us
If you have any questions regarding your shipment, please contact us at the email address listed on our Contact page.